Shipping Policy

At SrijaX, delivering your authentic ethnic wear and streetwear is as important as crafting it. We handle every order with care, from our United States warehouse to your doorstep. Every shipment includes insurance coverage, so you can order with complete peace of mind, while we provide clear information about shipping times, tracking, and policies. 

Order Processing Time

All orders are processed and shipped directly from our United States warehouse. Please allow 1 to 3 business days for our team to carefully pack and dispatch your order. Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, shipments may take additional days to reach you. Our goal is to provide timely delivery without compromising the quality of packaging and handling.

Shipping Rates & Delivery Estimates

We partner with trusted carriers, including USPS, UPS, and FedEx, to deliver your products safely and securely. Shipping charges are calculated at checkout and displayed before you complete your purchase.

• Standard Domestic Shipping: Typically 3 to 5 business days

• Expedited Shipping: Options and delivery times will be displayed at checkout if available

For more information on our products, visit our collections page or shop page.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking number usually becomes active within 24 hours, allowing you to monitor your order’s journey.

Shipping Delays

While we strive for timely delivery, SrijaX is not liable for delays caused by the courier, severe weather, or other unforeseen circumstances once the package leaves our facility.

We recommend monitoring your tracking number and contacting the carrier directly for updates if a delay occurs.

Customs, Duties, and Taxes

SrijaX primarily ships within the United States. For international shipments, customers are responsible for any customs fees, duties, or taxes applied to their order.

These charges are imposed by the destination country and are not handled by SrijaX.

Damages and Lost Packages

We take great care in packaging every handcrafted saree, kurti, gamcha, lungi, and streetwear item. Every order also ships with insurance coverage, giving you added peace of mind in the rare case something goes wrong in transit. 

If your order arrives damaged, please:

• File a claim directly with USPS at usps.com/help/claims.htm using your tracking number, within 60 days of the mailing date
  

• Keep all packaging and damaged goods until the claim is resolved

• Reach out to our support team if you're unable to complete your claim

SrijaX is not liable for damages or lost packages once they are in transit, but we provide assistance to make the claims process as smooth as possible.

Contact Us

For questions about your shipment or help tracking your order, please contact us:

FAQ Section

How long does it take to process my order?

Orders are typically processed within 1 to 3 business days from our United States warehouse. Processing times may increase during periods of high demand.

What shipping options are available?

We offer standard domestic shipping (3-5 business days) and expedited shipping if available. Charges and delivery times are displayed at checkout.

How can I track my order?

Once your order ships, you will receive a Shipment Confirmation email with a tracking number. Tracking usually activates within 24 hours.

What should I do if my package is delayed?

Monitor your tracking number and contact the carrier directly for updates. For further assistance, reach out to our support team.

Are international orders subject to customs or taxes?

Yes, any customs fees, duties, or taxes for international orders are the responsibility of the customer.

What if my package arrives damaged?

What if my package arrives damaged? Keep all packaging and the damaged item, then file a claim directly with USPS at usps.com/help/claims.htm using your tracking number. If you're unable to complete your claim, reach out to SrijaX support for guidance.

Does SrijaX cover lost shipments?

SrijaX is not liable for lost packages once they are in transit. Our team can provide support for claims with the carrier.

How do I contact SrijaX for shipping questions?

You can email support@srijax.com or use the contact form on our website for assistance.

Damages and Lost Packages  25% Restocking fee disclosure

Best placement: right after "Shipping Rates & Delivery Estimates", as a new short section, since that's where a customer is thinking about shipping costs generally, and before they get to checkout

Returns & Restocking Fee

Approved returns are subject to a 25% restocking fee, which helps cover return shipping, handling, and inspection costs. Full return details are available on our Refund Policy page.