Refund Policy

At SrijaX, every piece we deliver carries a story of heritage, craftsmanship, and authenticity. If your purchase does not meet your expectations, we are here to support you with a clear and fair return process built on trust and transparency.

Our Authentic Promise

SrijaX stands for authenticity, quality, and cultural integrity. Each saree, kurti, gamcha, and streetwear piece is carefully sourced and crafted with attention to detail.

We want you to feel confident in every purchase. If something does not feel right, our return process is designed to be simple, fast, and handled within the United States.

To learn more about our values and craftsmanship, visit our About Us page.

Return Window

You have 14 calendar days from the date of delivery to request a return.

This time frame allows you to inspect your item and decide if it meets your expectations. If more than 14 days have passed since delivery, we are unable to offer a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

It must be unworn, unwashed, and unused
It must be in the same condition as received
It must include original packaging and tags

Items that do not meet these conditions may not be approved for a refund.

The Handcrafted Difference

Every SrijaX product reflects traditional craftsmanship, not factory production. Our garments are hand-loomed and created by skilled artisans.

Because of this, you may notice:

Minor variations in weave or texture
Slight differences in thread thickness
Natural inconsistencies in print or pattern

These are not defects. They are part of what makes each item unique and authentic.

If you want to explore our collections, visit our collections page or browse our shop.

Defective Items

If your item arrives with a significant issue, such as:

A tear
A visible stain
Structural damage

It will be considered defective and eligible for a full refund or replacement.

Non-Returnable Items

Some items are not eligible for returns due to hygiene, safety, or sale conditions.

These include:

Opened or unfolded lungis and gamchas
Items marked as final sale
Gift cards

We encourage customers to review product details carefully before placing an order through our online store.

The Return Process

We have created a simple process so you can request a return without confusion.

Step 1: Request a Return

Step 2: Approval and Instructions

Our team will review your request. If approved, you will receive a Return Authorization number along with the return address for our United States warehouse.

Step 3: Ship the Item

Pack your item securely and send it to the provided address. Return shipping costs are the responsibility of the customer unless the item is defective.

Step 4: Inspection

Once your item arrives at our facility, our team will inspect it to confirm that it meets return conditions.

Step 5: Final Decision

You will be notified once your return has been approved or declined.

Refunds

We aim to process refunds in a timely and transparent way.

Approved Refunds

If your return is approved:

A refund will be issued to your original payment method
Processing time is typically 5 to 10 business days

Shipping Costs

Original shipping fees are non-refundable. If a refund is issued, the initial shipping cost will be deducted from the total amount.

Exchanges

We currently offer exchanges only under specific conditions.

Defective or Damaged Items

If your item is defective, we will replace it at no additional cost.

Size Exchanges

For streetwear items such as hoodies, tees, and polos:

You can request a return for store credit
Then place a new order with your preferred size

Due to limited production runs, stock availability cannot be guaranteed. You can explore available sizes in our new arrivals section.

Late or Missing Refunds

If you have not received your refund, follow these steps:

Check your bank account again
Contact your credit card provider, as processing times may vary
Reach out to your payment provider for additional details

If you still need assistance, contact our support team.

Our Commitment to You

SrijaX is built on more than fashion. It is built on trust, authenticity, and a commitment to deliver products that represent true craftsmanship.

We do not operate like mass-market retailers. Our focus is on quality, cultural value, and long-term relationships with our customers. Every policy we create reflects that commitment.

Contact Us

For questions about returns, refunds, or exchanges, please contact us:
SrijaX Support Team
Email: support@srijax.com
Website: www.srijax.com

FAQ Section

What is the return period for SrijaX orders?

You have 14 days from the date of delivery to request a return. This allows enough time to check the product and decide if it meets your expectations.

Can I return worn or washed items?

No, items must be unused and in original condition. Returns are only accepted for products that meet the eligibility requirements.

Are handmade variations considered defects?

No, slight variations are part of handcrafted products. They represent authenticity and are not treated as defects.

What if my item arrives damaged?

If your item has a defect such as a tear or stain, you are eligible for a refund or replacement. Contact support with details so the issue can be reviewed.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs. If the item is defective, return shipping will be covered.

How long does it take to receive a refund?

Refunds are processed within 5 to 10 business days after approval. Timing may vary depending on your payment provider.

Can I exchange an item for a different size?

Size exchanges are handled through store credit. You can return the item and place a new order for the correct size.

Are sale items eligible for return?

No, items marked as final sale cannot be returned. Always review product details before purchasing.

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